FREE SHIPPING WITHIN INDIA | DELIVERING WORLDWIDE

FAQS


1. How many days does it take to ship a product?

Our garments are Made To Order, and hence time to dispatch may vary from product to product. Normally, we would require 4 weeks. You may reach us at, mairakataria@gmail.com or Whatsapp us at- 9112911288, so that we can assist you with the appropriate details for the product. 

Please Note:- Post Shipment, the courier takes somewhere around 5-7 working days to deliver the item.



2. Do you ship items globally?
Yes, we ship worldwide

3. What are the Shipping Charges?
• Free Shipping Within India
• Express Shipping- ₹1,500 (within India)
• International Shipping Charges will depend on the weight and address.

 4. I have placed an order. But I require expedited shipping. Is that possible?
Normally, we would require 4 weeks for production. However, in some cases, we may be able to dispatch your order sooner. Feel free to reach out to us at mairakataria@gmail.com or Whatsapp us at 9112911288 and we will let you know the fastest possible timeline for your order.

5. Can you make the outfit I want to order in another color or as per my measurements? 
Yes, customization is possible in terms of colors and size. While placing your order, you can select the “Made to Order” option in the size section, and our team will get in touch with you personally to discuss your color & size changes.  
For any other additional customizations (like adding sleeves or any other customization), you can contact us at mairakataria@gmail.com or Whatsapp us on 9112911288

6. Do I have to pay the Custom Duty Charges?
Kindly get in touch with us via WhatsApp- 9112911288

7. Can I order for COD (Cash On Delivery)?
Unfortunately we do not have COD.

8. Is there an Express Delivery (Shipping Within 24-48 hrs)?
Yes, we do have Express Delivery for select styles. Kindly reach out to us at 9112911288 via WhatsApp, in order to check for the product availability.

9. How can I meet with the designer for a Custom Made outfit?
Our studio office is based in Pune and we work by appointment only. Please get in touch at mairakataria@gmail.com or Whatsapp us on 9112911288 in order to make an appointment with the designer.

10. I don’t live in Pune. How can I get in touch with the designer for a Custom Made outfit?
Please feel free to e-mail us at mairakataria@gmail.com or Whatsapp us on 9112911288- Our team will let you know the way forward.

11. Do you do bridal wear?
Yes, we do custom bridal wear. Please e-mail us at mairakataria@gmail.com or Whatsapp us on 9112911288- Our team will let you know the way forward.

 12. How do I get my outfit altered?
We generally keep a 2" margin in all our custom made outfits. Usually, the measurements are accurate and the alteration is quite minimal and can be done by any local tailor. However if anything comes up we would be happy to assist you.

13. Is there a Return/Exchange or Refund for a Product?
We have NO RETURN/NO EXCHANGE policy. It is advised to check for your size requirements before you make a purchase order. Any major alterations will be assisted.

14. Do you have a reverse pickup?
Unfortunately, we do not have a reverse pickup module. You will have to ship the product to us and we will refund you the courier charges on receipt.

15. Will there be a color difference in the actual product?
There might be a slight difference since all screen resolutions are different. However there won't be any major differences.

16. How do i take care of the garments?
All our garments are hand dyed & hand embroidered- it is strongly advised to dry clean only and keep them away from sunlight packed in pouches.

* PLEASE NOTE DISCOUNTS ARE NOT APPLICABLE ON THE SALE PRODUCTS


For any other queries- kindly get in touch with us via WhatsApp- 9112911288 or mail- mairakataria@gmail.com

FAQS


1. How many days does it take to ship a product?

Our garments are Made To Order, and hence time to dispatch may vary from product to product. Normally, we would require 4 weeks. You may reach us at, mairakataria@gmail.com or Whatsapp us at- 9112911288, so that we can assist you with the appropriate details for the product. 

Please Note:- Post Shipment, the courier takes somewhere around 5-7 working days to deliver the item.



2. Do you ship items globally?
Yes, we ship worldwide

3. What are the Shipping Charges?
• Free Shipping Within India
• Express Shipping- ₹1,500 (within India)
• International Shipping Charges will depend on the weight and address.

 4. I have placed an order. But I require expedited shipping. Is that possible?
Normally, we would require 4 weeks for production. However, in some cases, we may be able to dispatch your order sooner. Feel free to reach out to us at mairakataria@gmail.com or Whatsapp us at 9112911288 and we will let you know the fastest possible timeline for your order.

5. Can you make the outfit I want to order in another color or as per my measurements? 
Yes, customization is possible in terms of colors and size. While placing your order, you can select the “Made to Order” option in the size section, and our team will get in touch with you personally to discuss your color & size changes.  
For any other additional customizations (like adding sleeves or any other customization), you can contact us at mairakataria@gmail.com or Whatsapp us on 9112911288

6. Do I have to pay the Custom Duty Charges?
Kindly get in touch with us via WhatsApp- 9112911288

7. Can I order for COD (Cash On Delivery)?
Unfortunately we do not have COD.

8. Is there an Express Delivery (Shipping Within 24-48 hrs)?
Yes, we do have Express Delivery for select styles. Kindly reach out to us at 9112911288 via WhatsApp, in order to check for the product availability.

9. How can I meet with the designer for a Custom Made outfit?
Our studio office is based in Pune and we work by appointment only. Please get in touch at mairakataria@gmail.com or Whatsapp us on 9112911288 in order to make an appointment with the designer.

10. I don’t live in Pune. How can I get in touch with the designer for a Custom Made outfit?
Please feel free to e-mail us at mairakataria@gmail.com or Whatsapp us on 9112911288- Our team will let you know the way forward.

11. Do you do bridal wear?
Yes, we do custom bridal wear. Please e-mail us at mairakataria@gmail.com or Whatsapp us on 9112911288- Our team will let you know the way forward.

 12. How do I get my outfit altered?
We generally keep a 2" margin in all our custom made outfits. Usually, the measurements are accurate and the alteration is quite minimal and can be done by any local tailor. However if anything comes up we would be happy to assist you.

13. Is there a Return/Exchange or Refund for a Product?
We have NO RETURN/NO EXCHANGE policy. It is advised to check for your size requirements before you make a purchase order. Any major alterations will be assisted.

14. Do you have a reverse pickup?
Unfortunately, we do not have a reverse pickup module. You will have to ship the product to us and we will refund you the courier charges on receipt.

15. Will there be a color difference in the actual product?
There might be a slight difference since all screen resolutions are different. However there won't be any major differences.

16. How do i take care of the garments?
All our garments are hand dyed & hand embroidered- it is strongly advised to dry clean only and keep them away from sunlight packed in pouches.

* PLEASE NOTE DISCOUNTS ARE NOT APPLICABLE ON THE SALE PRODUCTS


For any other queries- kindly get in touch with us via WhatsApp- 9112911288 or mail- mairakataria@gmail.com